Connected Savings Terms and Conditions

Last updated: December 27, 2017

BY ACCESSING AND USING CONNECTED SAVINGS OR SERVICES IN ANY WAY, YOU AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY, AND TERMINATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS, DO NOT USE CONNECTED SAVINGS SERVICES.

Whisker Labs-Connected Savings (hereinafter “WL” or “we”) uses weather data combined with advanced algorithms to provide insight into and improve the control of heating and cooling of structures via our Connected Savings (CS) service. CS is a new service currently being offered in a series of home and commercial energy programs. These programs use data from your thermostat and from a real-time, local weather sensor network to optimize your thermostat settings based on the weather for energy efficiency and grid stability.

There are multiple services (hereinafter “Services”) that may be provided within the CS program: 1 – Connected Savings Connect which allows consumers to pair their connected thermostats with our service to get personalized insights that show how hard your home’s HVAC system is working to keep you comfortable given the weather, and/or link your utility accounts with our service so you can get analysis of total home energy use against the weather; 2 – An energy efficiency solution that optimizes your energy use via your connected thermostat to minimize the energy used to heat and cool your house, helping save you money (“Energy Efficiency Optimization”) while maintaining comfort; 3 – An optional energy efficiency analysis service that provides home energy Energy Reports to consumers with information on their energy use, next month’s bill forecast, suggestions on thermostat schedules and more; and 4 – An emergency service that electric utilities use to smooth the load on the grid to reduce the chance of interruption to electric service, thereby improving grid stability (“Grid Stability”).Whisker Labs is collaborating with utilities and connected thermostat providers to bring both CS services above to market.  5 – Communicating Devices (as defined below) which allow consumers to see appliance usage from participating manufacturers and allows the utility to control these devices during Grid Stability events (“Demand Optimization Events”). WL may get paid by the utility or consumer to provide these services.

These Terms of Use Agreement and the Privacy Policy describe our respective rights and obligations under the CS programs and describes how we protect and handle the information that you provide or that we otherwise obtain through the Services described above, whether you are accessing the Services via our partner’s or our own consumer web portal or app (the “Portals“); the content on the Portals or any other content provided through the Services (the “Content“);devices connected to the Services, including without limitation wireless thermostats acquired from our technology partners and connected appliances such as washers, dryers, and hot water heaters (the “Communicating Devices“);mobile applications (the “Mobile Apps“) that may be provided in the future; our website or through any other medium or device now known or hereafter developed. In this Agreement, for convenience we refer to the combination of products and services we provide as “CS.”   You understand and agree that CS may include certain communications from WL, your utility, and our distributors and strategic partners, such as service announcements and administrative messages, and that if you continue to use CS, you will not be able to opt out of receiving these communications without opting out of CS entirely. If you have any questions as to how the policy applies to you, please email us at cssupport@whiskerlabs.com.

We may also operate co-branded websites for your utility (which are sometimes subdomains of CS) (“Co-Branded Sites”). Both these Terms of Use and any legal terms of your utility will govern your use of the Co-Branded Sites, and each of our and your utility’s privacy policy will also govern any information you provide on the Co-Branded Sites. We encourage you to read the privacy policy of your utility before providing any data or personally identifiable information to the utility or on any Co-Branded Site. In the event of a conflict, the least restrictive provisions shall govern.

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ENTERING ACCESSING, BROWSING, SUBMITTING INFORMATION TO, OR OTHERWISE USING A SITE, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, OR IF YOU DO NOT AGREE WITH OUR PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE CS OR A CO-BRANDED SITE. CS, CO-BRANDED SITES, AND TOOLS ARE NOT DIRECTED TO, AND WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM, PERSONS UNDER THE AGE OF 18. UNDER NO CIRCUMSTANCES MAY YOU SUBMIT PERSONAL INFORMATION TO US IF YOU ARE UNDER 18 YEARS OF AGE.

TERMS OF USE

  1. Participation in the CS Program. CS offers two main benefits to consumers–Energy Efficiency and Grid Stability.  The details of the specific CS services, benefits, and terms that apply to you depend on your geographic location and the type of structure (i.e. house, apartment, etc.) where you live. Your utility, WL or our partners will notify you of the benefits and terms of the program that are available to you during the sign-up process and in a sign-up confirmation email.  The sign-up confirmation email will also include information on how to opt-out of the program. CS may periodically provide digital messaging to you in an effort to update you on new service offerings as they become available. Energy Efficiency Optimization is the CS Service whereby CS manages controlled thermostats for energy efficiency, based on the occupant comfort settings, weather, thermostat data, and smart meter data (where available).  If provided by the utility, and/or the manufacturer of a Communicating Device, CS uses this data to build a thermodynamic model of the house that allows CS to minimize energy used to heat or cool your house to maintain your comfort settings.  Sign up for the CS program via your thermostat portal or mobile application.  Once your home has been modeled and the Service is active, CS will control your thermostat, and cooling and heating systems, for energy efficiency only given your programmed set points.  We will also provide you with a monthly Energy Report that provides insights on your energy usage and suggests ways in which you could reduce your usage and potentially your bills.    There are many factors that can influence the degree of efficiency that can be obtained for a given home, including the weather and how the home is situated and constructed.  For more information regarding the Energy Efficiency Optimization Service, please go to: http://www.connectedsavings.com Grid Stability is the CS Service whereby CS manages connected thermostats by shifting heating and cooling load or other Communicating Devices by delaying or curtailing operation to balance electrical grid supply and demand during peak electric days when a grid emergency has been declared by the utility. Your comfort and settings will be maintained as much as possible, and you are likely to be unaware of the shift.   The utilities use this service to reduce the possibility of service interruptions and to better manage the load during peak conditions.  In order to participate in the Grid Stability Program you must live in the service area of one of our utility providers that is sponsoring a grid stability program. By agreeing to participate in the CS Grid Stability program you agree to allow CS, upon instructions from the utility, to modify the control of your Communicating Device as warranted by system load.  For more information, see http://www.connected savings.com for information regarding the CS Grid Stability program. If you do not live in one of the areas participating in the CS Grid Stability Program, you can still take advantage of the energy savings offered by CS for Energy Efficiency.    If a CS Grid Stability service becomes available in your area, WL may notify you via email of program specifics.
  1. Your Account and Use of CS. CS and Co-Branded Sites may be used only by persons over 18 years of age.   You must register to use CS, including the web and if applicable mobile enabled functionality. To register, you must provide the information specified in the registration form (“Registration Data”). By registering, and in consideration for your use of CS, you represent that: (i) the Registration Data that you provide about yourself is true, accurate, current, and complete; (ii) you are at least 18 years of age; (iii) you will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if WL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of CS; and (iv) you have installed, or will install prior to your use of a Service, a functioning and connected thermostat or Communicating Device, and maintain it in a connected state throughout the Program period in order to participate in the program. Your use of CS must comply with all applicable laws, regulations and ordinances, including any laws regarding the export of data or software. By using CS you represent that you have the right to provide the information you provide to us, including the consent of third parties when required. In connection with your use of CS, you and your utility may provide CS with data about your energy use, including data or information resulting from your use of CS.
  2. Limited Use License to CS. WL grants you a personal, non-transferable and non-exclusive right and license to use CS and to view and download the Content solely for your internal/personal use, and subject to the condition that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in or access to CS.  You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers.” You agree not to modify CS, or any part thereof, in any manner or form, nor to use modified versions of CS for the purpose of obtaining unauthorized access to  You agree not to access CS by any means other than through the interface that is provided by WL expressly for the purpose of accessing CSCS may not be used for any illegal purpose. You may not access our networks, computers, or CS in any manner that could damage, disable, overburden, or impair them, or interfere with any other person’s use and enjoyment of CS. You may not attempt to gain unauthorized access to any Content or Services, other accounts, computer systems, or networks connected with CS.  No commercial use or redistribution of any Content is permitted.
  3. Required Connectivity. Some portions of CS require a data connection between your home and our servers. You must provide this connection, at your sole expense and responsibility. We are not responsible for the availability of this connection or liable for any consequences that may result from the unavailability or quality of such connection. Some portions of CS may require a connection to your electric, gas, or other utilities (between you and the utilities, the utilities and us, or both). We are not responsible for the availability of these connections or liable for any consequences that may result from the unavailability or quality of such connections. If provided by the utility, you agree to allow us access to your billing and usage information from the utilities for the purpose of our providing that information to you through CS.
  4. System Feature Acknowledgements. Devices may automatically download and install software, firmware and other updates. By registering you agree to receive such updates.
  5. Security. CS is a secure system designed to require authentication to access and use CS. Upon registering, you will receive instructions regarding your use of existing user name(s) and password(s) or other authentication method established with your Communicating Device manufacturer or utility, or in the absence of these you may receive a new username and password. Certain other Content, features, or functionalities within CS may require additional access codes. Your username, password, and any other access codes assigned to you are, collectively, your “Credentials.” You are solely responsible for (i) maintaining the strict confidentiality of your Credentials, (ii) not allowing another person to use your Credentials to access CS, (iii) any and all damages or losses that may be incurred or suffered as a result of any activities that occur under your Credentials. You agree to (a) immediately notify WL in writing of any unauthorized use of your Credentials or any other breach of security. WL is not and shall not be liable for any harm arising from or relating to the theft of your Credentials, your disclosure of your Credentials, or the use of your Credentials by another person or entity.
  6. Termination. Your use of CS is subject to and expressly conditioned on your compliance with these Terms.  If you fail to comply with the Terms or any other guidelines and rules published by WL, your permission to use CS ends automatically. We may terminate and/or suspend your access to any portion of CS for any reason. Any such termination or suspension shall be in WL’s sole discretion and may occur without prior notice, or any notice. This suspension or termination may delete information, files and other previously available Content. WL further reserves the right to terminate or suspend any user’s access to CS or to any portion of CS for any conduct that WL, in its sole discretion, believes is or may be directly or indirectly harmful to other users, to WL or its subsidiaries, affiliates, or business contractors, or to other third parties, or for any conduct that violates any local, state, federal, or foreign laws or regulations. WL further reserves the right to terminate or suspend any user’s access to CS, or to terminate  and/or Services in their entirety, for any reason or for no reason at all, in WL’s sole discretion, without prior notice, and with no liability to you.
  7. No Archive. CS is not and shall not function as an archive. WL shall have no liability to you or any other person for loss, damage, or destruction to your information, including, without limitation, any utility bills, usage information or similar. You shall be solely responsible for maintaining independent archival and backup copies of your information.
  8. Indemnification. You agree to defend, indemnify and hold WL, its parent and affiliates and your utility and their respective parents, subsidiaries, affiliates, distributors and strategic partners and their respective members, directors, officers, employees, stockholders and agents harmless against any losses, expenses, costs or damages (hereinafter, the “Indemnified Parties”) (including WL’s, its distributors’ and its strategic partners’, and your utilities’ reasonable attorneys’ fees, expert fees’ and other reasonable costs of litigation) arising from, incurred as a result of, or in any manner related to (1) your breach of these Terms, and (2) your unauthorized or unlawful use of CS, Services, or Content, and (3) the unauthorized or unlawful use of CS by any other person using your Credentials, (4) any Contributions by you, and (5) any third-party actions related to or arising from your receipt or use of CS or any portion thereof, whether authorized or unauthorized under these Terms.
  9. Exclusion of Warranties. CS AND THE SERVICES ARE PROVIDED “AS IS,” AND “AS AVAILABLE” WITH NO WARRANTIES WHATSOEVER. ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF PROPRIETARY RIGHTS, AND OR WARRANTIES ARISING BY COURSE OF DEALING OR CUSTOM OR TRADE, ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, THE INDEMNIFIED PARTIES DISCLAIM ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF CS, CO-BRANDED SITES AND/OR SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, THE INDEMNIFIED PARTIES DISCLAIM ANY WARRANTIES FOR OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN THE SERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH CS OR THROUGH ANY LINKS PROVIDED BY CS, INCLUDING CO-BRANDED SITESTHE INDEMNIFIED PARTIES SIMILARLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH CS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE INDEMNIFIED PARTIESDISCLAIM ANY AND ALL RESPONSIBILITY OR LIABILITY FOR (1) THE ACCURACY, COMPLETENESS, LEGALITY, RELIABILITY, OR OPERABILITY OR AVAILABILITY OF ANY CONTENT OR INFORMATION OR MATERIAL PROVIDED BY OR ACCESSIBLE THROUGH CS OR CO-BRANDED SITES; OR (2) THE USE OF OR INABILITY TO USE CS OR CO-BRANDED SITES; OR (3) THE DELETION, FAILURE TO STORE, MISDELIVERY, OR UNTIMELY DELIVERY OF ANY INFORMATION OR MATERIAL; OR (4) BREACHES OF SECURITY; OR (5) INFORMATION COMMUNICATED THROUGH EMAIL; OR (6) ANY OTHER FAILURE TO PERFORM BY THE INDEMNIFIED PARTIES OR WL’S CONTENT PROVIDERS, OR LICENSORS. NEITHER OF THE INDEMNIFIED PARTIES DO NOT MAKE ANY WARRANTY THAT CONTENT OR SERVICES SATISFY GOVERNMENT REGULATIONS. CS AND ANY CO-BRANDED SITES WERE DEVELOPED FOR USE IN THE UNITED STATES, AND THE INDEMNIFIED PARTIES DO NOT MAKE ANY REPRESENTATION CONCERNING CS WHEN USED IN ANY OTHER COUNTRY. THE INDEMNIFIED PARTIES DISCLAIM ANY RESPONSIBILITY OR LIABILITY FOR ANY HARM RESULTING FROM DOWNLOADING OR ACCESSING ANY INFORMATION OR MATERIAL THROUGH CS, CO-BRANDED SITES, OR SERVICES, INCLUDING, WITHOUT LIMITATION, FOR HARM CAUSED BY VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES. THE INDEMNIFIED PARTIES MAKE NO WARRANTY REGARDING THE RELIABILITY OR ACCESSIBILITY OF ANY DATA STORAGE FACILITIES OFFERED BY WL, ITS DISTRIBUTORS OR PARTNERS.
  10. Limitation of Liability. YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES SHALL THE INDEMNIFIED PARTIES BE LIABLE TO YOU OR ANY AUTHORIZED USER ON ACCOUNT OF THAT USER’S USE AND/OR RELIANCE ON CS, CO-BRANDED SITES OR THE SERVICES. THIS LIMITATION OF LIABILITY SHALL APPLY TO PREVENT RECOVERY OF DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES (EVEN IFTHE INDEMNIFIED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF AND/OR RELIANCE ON THE SERVICES, FROM INABILITY TO USE THE SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF CS, CO-BRANDED SITES, OR SERVICES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES). THIS LIMITATION OF LIABILITY SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON CS, CO-BRANDED SITES OR SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN CS OR SERVICES, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED ON CS, CO-BRANDED SITES, OR SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN CS, CO-BRANDED SITES, OR SERVICES. SUCH LIMITATION SHALL APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOST PROFITS, OR LOST DATA. SUCH LIMITATION SHALL APPLY WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF THE SERVICES OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON, OR IS LINKED OR RELATED IN ANY WAY TO, CS, CO-BRANDED SITES, OR SERVICES OR WL’S PARENT COMPANY’S SUCH LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SUCH LIMITATION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. UNDER NO CIRCUMSTANCES SHALL THE INDEMNIFIED PARTIES , BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM ACTS OF NATURE, FORCES, OR CAUSES BEYOND ITS REASONABLE CONTROL, INCLUDING, WITHOUT LIMITATION, INTERNET FAILURES, COMPUTER EQUIPMENT FAILURES, TELECOMMUNICATION EQUIPMENT FAILURES, OTHER EQUIPMENT FAILURES, ELECTRICAL POWER FAILURES, STRIKES, LABOR DISPUTES, RIOTS, INSURRECTIONS, CIVIL DISTURBANCES, SHORTAGES OF LABOR OR MATERIALS, FIRES, FLOODS, STORMS, EXPLOSIONS, ACTS OF GOD, WAR, GOVERNMENTAL ACTIONS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, NON-PERFORMANCE OF THIRD PARTIES, OR LOSS OF OR FLUCTUATIONS IN HEAT, LIGHT, OR AIR CONDITIONING. IF, NOTWITHSTANDING THESE LIMITATIONS OF LIABILITY, THE INDEMNIFIED PARTIES ARE DETERMINED BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE TO YOU IN ANY WAY, IN NO EVENT SHALL THEIR COLLECTIVE LIABILITY EXCEED THE GREATER OF (A) THE FEES YOU HAVE PAID TO WL, ITS DISTRIBUTORS OR STRATEGIC PARTNERS (AS APPLICABLE) RELATING TO CS OR ANY CO-BRANDED SITE DURING THE TWELVE MONTH PERIOD IMMEDIATELY PRECEDING YOUR CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00). YOU AND THE INDEMNIFIED PARTIESAGREE THAT THE FOREGOING LIMITATION OF LIABILITY IS AN AGREED ALLOCATION OF RISK BETWEEN YOU AND THE INDEMNIFIED PARTIES. YOU ACKNOWLEDGE THAT ABSENT YOUR AGREEMENT TO THIS LIMITATION OF LIABILITY, THE INDEMNIFIED PARTIES WOULD NOT PROVIDE CS OR SERVICES TO YOU.
  11. Our Proprietary Rights. As between you and WL, WL owns and retains, solely and exclusively, all rights, title, and interest in CS and all software (including source code and object code), Content, and documentation that is available through CS or that is used to instantiate CS (collectively, the “Licensed Materials”). CS and the Licensed Materials are protected by applicable intellectual property and other laws, including patent, trademark, and copyright laws. CS and the Licensed Materials and all intellectual property in CS and the Licensed Materials belong to and are the property of WL (or its licensors). Without limiting the preceding sentence, WL (or its licensors) owns and retains all copyrights in the Content, individual web pages, components of web pages, and collective works available through CS.
  12. General Legal Terms. You agree that WL has the right to make changes to these Terms at any time.  We will provide notice of a change to these terms on a Portal and by email, if applicable.  You can review the most current version of the Terms at any time at www.whiskerlabs.com/connected-savings-terms/.  Your continued use of CS following a change in the terms constitutes your agreement to the changed Terms. You agree that these standards for notice of amendments to these Terms are reasonable. WL may assign this agreement, in whole or in part, in its sole discretion. You may not assign your rights under these Terms without WL’s prior written permission, which it may withhold in its sole discretion. Any attempt to assign your rights under these Terms without WL’s permission shall be void. This Agreement is the entire agreement between you and us relating to CS and replaces any prior agreements unless such prior or subsequent agreement explicitly provides otherwise and specifically references this Agreement. If there is any conflict between this Agreement and a signed, written agreement between you and us related to CS, the signed, written agreement will control. Our licensors may be third-party beneficiaries to this Agreement pursuant to our agreements with them. To the extent our licensors are third-party beneficiaries to this Agreement, the rights and protections provided to us hereunder inure to their benefit. There are no other third-party beneficiaries to this Agreement. The parties are independent contractors, and nothing in this Agreement creates an agency, partnership or joint venture. This Agreement is governed by the law of the state in which your Communicating Device is located, excluding that state’s choice-of-law rules. THE EXCLUSIVE VENUE FOR ANY DISPUTE RELATING TO THIS AGREEMENT IS THE STATE IN WHICH YOUR COMMUNICATING DEVICE IS LOCATED. YOU AND WE BOTH CONSENT TO THE PERSONAL JURISDICTION OF THESE COURTS. Nothing in this Agreement limits either party’s ability to seek equitable relief. YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO CS, SERVICES, OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED.