Operations Coordinator

About Whisker Labs:

Whisker Labs is passionate about developing smarter solutions to hard problems, leveraging expertise in signal processing, machine learning, and artificial intelligence. We’re leading the next wave in smart home technology and fire prevention with Ting, an intelligent sensor that monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires, Ting serves an expanding role as a fitness tracker for the home, smartly monitoring and alerting homeowners to meaningful events that impact everyday life. For more information, please visit tingfire.com.

About the Role:

As a startup, we all wear several hats and are focused on execution and embrace our unifying characteristics: we have a critical mission, we have a front line obsession, and we execute with an owner’s mindset.  This role is no different.

In this full-time role, the responsibilities are broader than a similar role in established companies.  As an ideal candidate, you’re smart, creative and fully engaged, with excellent people and communication skills and the ability to collaborate with, and take direction from, the executive team.  You’ll have various responsibilities spanning all aspects of Operations from customer and partner engagement to program management and beyond!

If you envision yourself rolling up your sleeves and contributing to this type of mission and team, read on.

Job Duties: 

  • Assist in day-to-day coordination and management of business operational activities
  • Manage business operations to meet customer expectations and company goals
  • Work with key partners and the Ting management team
  • Coordinate and manage project tasks to ensure timely and exceptional delivery
  • Provide operational support to key business areas
  • Perform other duties as required

Required Skills:

  • Excellent phone and customer service skills
  • Excellent documentation skills
  • Excellent organization and retention skills
  • Strong written and oral communication skills
  • Ability to manage multiple projects and priorities
  • Must be a team player and able to communicate effectively
  • Willing to do whatever is required to complete the job and meet objectives

Requirements:

  • College degree
  • 2 years’ work experience a bonus
  • US Citizen

What We Offer:

  • Competitive salary + equity.
  • The ability to make, own and carry out decisions.
  • Health, dental, and vision insurance.

Job Type: Full-time

Work Location:  Germantown, MD

Whisker Labs is an Equal Opportunity Employer.