Operations Support Specialist

About Whisker Labs:

Whisker Labs is passionate about developing smarter solutions to hard problems, leveraging expertise in signal processing, machine learning, and artificial intelligence. We’re leading the next wave in smart home technology and fire prevention with Ting, an intelligent sensor that monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires, Ting serves an expanding role as a fitness tracker for the home, smartly monitoring and alerting homeowners to meaningful events that impact everyday life. For more information, please visit tingfire.com.

About the Role:

As a startup, we all wear several hats and are focused on execution and embrace our unifying characteristics: we have a critical mission, we have a front line obsession, and we execute with an owner’s mindset.  This role is no different.

In this full-time role, the responsibilities are broader than a similar role in established companies.  As an ideal candidate, you’re smart, creative and fully engaged, with excellent people and communication skills and the ability to collaborate with and take direction from the executive team.  You’ll have various responsibilities spanning all aspects of Operations from fulfillment and logistics to customer support and beyond!

If you envision yourself rolling up your sleeves and contributing to this type of mission and team, read on.

The Operations Support Specialist will report to the Director of Operations and help support and execute on operational tasks and responsibilities. You’ll be joining a small and experienced team of business leaders, software engineers, and data scientists seeking to make the world a safer and more efficient place.  Come join us!

Job Duties: 

  • Provide support to Ting customers by phone and email
  • Create and maintain clear, concise and accurate documentation for internal and external use
  • Act as a liaison to ensure smooth operations and service delivery to all customers and partners
  • Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
  • Support Engineering team with testing software and hardware
  • Order fulfillment and logistics coordination with our contract manufacturer
  • Troubleshoot issues down to the root cause
  • Perform other duties as required\

Required Skills:

  • Excellent phone and customer service skills
  • Excellent documentation skills
  • Excellent organization and retention skills
  • Strong written and oral communication skills
  • Ability to manage multiple projects and priorities
  • Must be a team player and able to communicate effectively
  • Willing to do whatever is required to complete the job and meet objectives

Requirements:

  • College degree
  • 2 years’ work experience in a technical, customer support role
  • A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays
  • US Citizen

What We Offer:

  • Competitive salary + equity
  • Freedom – ability to make, own and carry out decisions
  • Health, dental, and vision insurance