Technical Operations Coordinator
About Whisker Labs:
We’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information.
About the Role:
As a startup, we all wear several hats and are focused on execution and embrace our unifying characteristics: we have a critical mission, we have a front-line obsession, and we execute with an owner’s mindset. This role is no different.
In this full-time role, the responsibilities are broader than a similar role in established companies. As an ideal candidate, you’re smart, creative, and fully engaged, with excellent people and communication skills and the ability to collaborate and work independently. You’ll have various responsibilities spanning all aspects of Operations, from customer and partner engagement to program management and beyond!
If you envision yourself rolling up your sleeves and contributing to this type of mission and team, read on.
Job Duties:
- Support day-to-day business operational activities
- Complete monthly billing in a timely manner
- Create and maintain various operational and financial reports for internal and external stakeholders
- Review and validate e-commerce data regularly using a variety of internal tools and systems
- Proactively communicate with customers and partners as needed
- Seek to automate work products and drive business success
- Track and manage Zendesk user onboarding/offboarding, and serve as an internal and external liaison for the platform
- Assist Customer Care and Fire Safety teams with questions or requests as needed, and collaborate with leadership to resolve operational barriers or facilitate improvements
- Coordinate project tasks to ensure timely and exceptional delivery, provide operational support to key business areas, and perform other duties as required to meet customer expectations and company goals
Required Skills:
- Excellent phone and customer service skills
- Excellent attention to detail and documentation skills
- Excellent organization and retention skills
- Strong written and oral communication skills
- Ability to manage multiple projects and priorities without sacrificing quality of results
- Must be a team player who communicates effectively and proactively
- Self-starter with willingness to do whatever is required to complete the job and meet objectives
- Analytical problem-solver with a track record of formulating business solutions as part of a team
Requirements:
- Associates degree or higher (Bachelor’s degree preferred)
- 2-5+ years work experience
- Business-focused background in Operations, Marketing, Customer Service, or other relevant domains
- Demonstrated understanding of basic Excel skills (e.g., formatting, sorting, filtering)
- Experience with creating process documentation and reports and/or dashboards
- Technical exposure to business platforms or systems, such as ERP, CRM, billing/payment, customer service, etc
- Experience regularly working as a part of a cross-functional team to achieve a business objective
- Project management or coordination experience preferred
- Understanding of basic billing/invoicing, finance, and/or accounting, preferred
- Automation or data integration experience, a bonus
What We Offer:
- Competitive salary + equity.
- The ability to make, own and carry out decisions.
- Health, dental, and vision insurance.
- 401k with match.
Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
