Technical Operations Engineer

About Whisker Labs:

Whisker Labs is passionate about developing smarter solutions to hard problems, leveraging expertise in signal processing, machine learning, and artificial intelligence. We’re leading the next wave in smart home technology and fire prevention with Ting, an intelligent sensor that monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires, Ting serves an expanding role as a fitness tracker for the home, smartly monitoring and alerting homeowners to meaningful events that impact everyday life. For more information, please visit tingfire.com.

About the Role:

As a startup, we all wear several hats and are focused on execution and embrace our unifying characteristics: we have a critical mission, we have a front line obsession, and we execute with an owner’s mindset.  This role is no different.

In this full-time role, the responsibilities are broader than a similar role in established companies.  As an ideal candidate, you’re smart, creative and fully engaged, with excellent people and communication skills and the ability to collaborate with and take direction from the executive team.  You’ll have various responsibilities spanning all aspects of Operations from technical data analysis to customer and partner engagement and beyond!

If you envision yourself rolling up your sleeves and contributing to this type of mission and team, read on.

The Technical Operations Engineer will report to the Director of Operations and support efforts and be responsible for duties related to Ting Fire Operations and Technical Operations. You’ll be joining a small and experienced team of business leaders, engineers, and data scientists seeking to make the world a safer and more efficient place.  Come join us!

Job Duties: 

  • Support Ting customers focusing on electrical fire hazard operations, mitigation and sensor-related support activities, including after regular business hours as needed
  • Plan and coordinate support efforts related to mitigation activities with customers and contractor partners relating to Ting operations
  • Work with partners and customers to isolate and troubleshoot issues in the field
  • Data review and analysis
  • Technical project management
  • Assist with producing documentation related to processes used for training and support
  • Perform other duties as required

Required Skills:

  • Excellent customer service skills (phone, email, face-to-face)
  • Excellent documentation skills
  • Strong analytical and troubleshooting skills
  • Excellent organization and retention skills
  • Strong written and oral communication skills
  • Ability to manage multiple projects and priorities
  • Must be a team player and able to communicate effectively

Requirements:

  • Bachelor’s degree in engineering, science or technical discipline
  • A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays
  • Travel as needed
  • US Citizen

What We Offer:

  • Competitive salary + equity
  • Freedom – ability to make, own, and carry out decisions
  • Health, dental, and vision insurance