Last updated: February 19, 2019
Welcome to the Ting Sensor Service
PLEASE CAREFULLY READ THIS AGREEMENT WHICH CONTAINS THE TERMS AND CONDITIONS UNDER WHICH YOU ARE ACQUIRING A LICENSE. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS OF THIS LICENSE, PLEASE DO NOT INSTALL THE HARDWARE OR ACCESS OR USE THE SERVICE. IF YOU INSTALL THE HARDWARE OR ACCESS OR USE THE SERVICE, YOU WILL HAVE ACCEPTED AND AGREED TO THESE TERMS AND CONDITIONS.
The Ting Sensor Service is not a sale of goods, but rather is a license to a service which includes hardware goods (the “Ting”, comprised of a sensor and an app, and resultant services (the “Services”). The Services require Ting to be installed in order to function. All right, title, and interest (including all intellectual property rights) in, and to the Services, hardware (including Ting), and any data or services provided (including all copies thereof) shall remain with Whisker Labs.
By installing the Ting, and/or accessing the Services, you agree to be bound to these terms and conditions. If you do not agree to all of the terms and conditions, then you may not use the Services and you must return any hardware within 30 days of its delivery by contacting us via the e-mail address below.
Service and Support Contact Details
“We”, “us” or “our” means Whisker Labs, Inc., a Delaware corporation with its corporate offices located at 12410 Milestone Center Drive, Suite 300, Germantown, MD 20876
You may contact us by email at firstname.lastname@example.org
The Whisker Ting Sensor and Service
- Measures electromagnetic data from the home’s electrical network to look for arcs and sparks occurring in any part of the circuitry.
- Detects potential electrical fire hazards by monitoring the home’s electrical network for precursors for electrical fires, micro-arcs and sparks that develop over time in cords, wires or faulty devices.
- Discerns the power quality measurements in the home and monitors for abnormalities to inform customers of fluctuations in power quality, such as changes in voltage or line frequency which can cause damage to devices and appliances.
- If a potential hazard is detected we will contact you via app notification, text, email and/or telephone as soon as is practicable after we determine that the electrical signal may pose a hazard. We may ask for your assistance to help isolate the signal within your building, to help us with diagnosis and to help us determine whether an electrician should be consulted. You agree to provide such assistance as reasonably may be needed in this regard.
Data Collection and Use
Grant of License
Subject to the terms and conditions of this Agreement, we grant you a non-exclusive, nontransferable license to use the Sensor and Service (including any related documentation and materials) and any data or services provided. You acknowledge that the Sensor and Service contains confidential information and know-how and you shall not use such confidential information or know-how except to the extent necessary to exercise the rights granted you hereunder.
- Whisker Labs (WL) will provide you with the Ting sensor and other materials to enable the Service. Such materials, including all hardware together with any derivatives, replications, modifications or improvements thereof, are referred to herein as the “Materials.” WL may also provide you with certain confidential information, including but not limited to (a) software incorporated within the Materials, (b)software provided to you on a stand-alone basis for use with the equipment and (c) documentation provided with the Materials.Unless otherwise agreed in writing by WL, you will not, and will not permit or authorize third parties to, (a) disassemble or reverse engineer any of the Materials or software provided to you hereunder or (b) circumvent or disable any technological or anti-tampering features or measures in the Materials (c) distribute, lease, rent, grant a security interest in, assign, or otherwise transfer the Ting Sensor or Service, (d) implement any functionality that interferes with the core functionality of the Sensor or Service, (e) utilize the Service to create an application that provides emergency response, notification services, life-safety or other critical use services, and (f) create an application with substantially similar functionality as the Sensor or Service and offer it for use to or by any third parties.You agree that, WL may contact you to request suggestions, comments or other feedback regarding the Materials (collectively, “Feedback”). You agree WL may freely use, disclose, reproduce, license, distribute and otherwise commercialize the Feedback in any product, technology, service, specification or other documentation of WL or its affiliates.
- All rights, title and interest in and to the Materials shall be owned solely and exclusively by WL. You acknowledge that the Materials are or may be covered by patents and/or patent applications. Except as provided in this Agreement, no express or implied licenses or other rights are provided to you under any patents, patent applications or other intellectual property rights of WL. Nothing in this Agreement shall be construed to restrict WL’s right to make, use or license the Materials to distribute the Materials to other commercial and noncommercial entities. The provision of the Materials to you in no way prevents or restricts WL’s right to publish any document relating to the Materials. In addition, this Agreement does not create, and shall under no circumstances be construed or interpreted as creating, an obligation on the part of WL to grant any license under any patent, trade secret, or other intellectual property right to you.
- DISCLAIMER OF WARRANTIES. THE MATERIALS ARE INTENDED TO DETECT ELECTRICAL ANOMALIES THAT MAY PRESENT A FIRE HAZARD BUT CANNOT DETECT ALL POTENTIAL ELECTRICAL FIRE HAZARDS. NO GUARANTEE IS MADE THAT THE MATERIALS WILL WARN AGAINST ALL POTENTIAL HAZARDS POSED BY ELECTRICAL SYSTEMS. THE MATERIALS SHOULD BE USED WITH PRUDENCE AND APPROPRIATE CAUTION. THE MATERIALS ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, RELIABILITY, ACCURACY, OR FITNESS FOR A PARTICULAR PURPOSE. WL MAKES NO REPRESENTATION THAT USE OF THE MATERIALS WILL NOT INFRINGE THE PATENT OR PROPRIETARY RIGHTS OF ANY THIRD PARTY.
- You are solely responsible for the following in relation to your use of the Services:
- any subsequent changes made to your broadband internet connection that prevent the Service from working;
- any costs, loss or damage that you suffer as a result of using the Service in a manner inconsistent with our instructions (including any user guides);
- any cost, loss or damage that you suffer related to your loss of broadband internet connection that prevent the Service from working;
- any costs that you incur related to your broadband Internet connection, utility bills, or that you incur by exceeding the permitted data limit on your broadband;
- The Service is not infallible. We endeavor to make the Service accurate, thorough and timely, but we cannot and do not guarantee that we will recognize all hazardous conditions or properly diagnose all faults. If we notify you of a potential fire hazard, it is your responsibility to engage with a properly licensed professional to diagnose and remediate the issue. In some cases we may refer an electrician to investigate and remediate the condition, but it is your responsibility to decide whether to engage that professional or any other with respect to the issue.
- The term of this Agreement shall commence on the date you access the services and end upon the later of the completion of a contracted term or notice from WL. Upon the expiration of this Agreement, at WL’s discretion, WL shall deactivate or retrieve the Materials. Sections 4, 5, 6, and 7 shall survive expiration of this Agreement.
- In no event shall WL be liable for your use of the Materials. You shall indemnify, defend and hold harmless WL and successors and assigns from and against any claim, liability, cost, expense, damage, deficiency, loss or obligation of any kind or nature based upon, arising out of or otherwise relating to your use of the Materials, except to the extent directly resulting from WL’s gross negligence or willful misconduct. WL agrees to cooperate fully as necessary or as requested by you to defend against any such action,provided that you shall reimburse WL promptly for any costs and expenses incurred by WL in connection with providing such assistance.
- This Agreement constitutes the entire agreement, and supersedes all prior or contemporaneous agreements, whether written or oral, among the parties hereto with respect to the subject matter hereof. This Agreement may not be amended or modified, in whole or in part, except by an agreement in writing signed by the parties hereto. Neither party may assign this Agreement, or any of its rights or obligations hereunder, without the prior written consent of the other party. This Agreement shall be construed and interpreted in accordance with the laws of the State of Delaware, without giving effect to conflict oflaws Exclusive jurisdiction over and venue of any suit arising out of or relating to this Agreement will be in the Circuit Court of Montgomery County, Maryland, or the Federal District Court for the District of Maryland.
Certified by Underwriter’s Laboratory (UL). Conforms to UL 61010-1, Contains FCC ID:2AQNW-TINGM1