California Privacy Disclosures

To help California consumers make informed privacy decisions and compare practices across businesses, the State created a common framework for businesses to talk about privacy. Whisker Labs believes this common framework is beneficial to all users, so we use it for our Privacy Policy. It provides clear information on each category of personal information, whether Whisker Labs collects that personal information or shares or discloses it for a business purpose.

The following disclosures are in addition to our Privacy Policy and are exclusively for California residents.

For ease of reference and for the purpose of this California Privacy Disclosures Notice, we will use the following terms:

  • “Whisker Labs”, “our”, “us”, or “we” means Whisker Labs, Inc. (“Whisker Labs”), a Delaware corporation with its corporate offices located at 12410 Milestone Center Drive, Suite 325, Germantown, MD 20876, USA.
  • “Whisker Labs Services” or “Service” or “Services” includes all Whisker Labs and Ting-branded apps, products, devices, and services.
  • “Whisker Labs Websites” or “Websites” include and

‘Do Not Share or Sell’

We do not share or sell your personal data with/to 3rd parties.

Right to Know

You have the right to ask us what personal information we have collected from you over the past 12 months. You may make such requests up to twice a year.

Right to Delete

You have the right to ask us to delete your personal information.  In certain circumstances, the law may not require or permit us to delete certain personal information, but if we cannot honor a deletion request, we will tell you.

Note that we cannot provide our Services without specific personal information.  If you are a Service customer and wish for us to delete your personal information, we must disable your account and the Service.  No credits or refunds will be available in this event.

Sensitive Personal Information

For California residents, a new subset of personal information is “sensitive personal information”. Precise geolocation falls under this subset of personal information. We do not collect precise geolocation for the purpose of tracking the location of individuals. However, it is important to restate what is stated in our Privacy Policy regarding geolocation: we collect the geolocation of your smartphone via the Ting Sensor app one time and one time only, during installation of the sensor, for the purpose of verifying the home/structure address that is being protected, which is required to deliver the Service.  Failure to provide this one-time location information during installation will prohibit the completion of installation.

Children’s Personal Information

The Whisker Labs Websites and Whisker Labs Services are not directed to, nor does Whisker Labs knowingly collect Personal Information from, children under the age of 16. If we are informed that we have collected the Personal Information of a child under the age of 16, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 16, please contact us at

Financial Incentives

We do not offer any financial incentives for consumers to take any action or make any choices in using our Services.


We will not discriminate against you for exercising any of the rights described in this Privacy Policy. Specifically, we will not deny you goods or services or charge you different prices or rates for goods or services, including through the use of discounts or other benefits, or by imposing penalties.

Exercising Your Rights

Right to Know and Right to Delete

You may ask us for the personal information we have about you or ask us to delete your personal information by emailing or by calling 877-793-2203.  When you make a request online, we will verify your identity by sending you an email and asking you to respond. When you call the toll-free number, you must leave a name, address, and email address we can use to contact you.

If you ask what personal information we have received from you and we cannot verify your identity, or if providing the information you have requested creates a security risk, we will provide you a general description of the type of personal information we have about you.

If you ask us to delete your personal information, and we can’t verify your identity and confirm that you made the request, we will not be able to honor it. Generally, though, if we can confirm your identity and your request, we will delete, de-identify, or aggregate your personal information so it can no longer be associated with you. There are some reasons that the law may require or permit us to keep your personal information, however.

Authorized Agents

If you are an authorized agent, please follow the instructions available. In general, you will need to provide proof that you are registered with the Attorney General, as required by law, and proof you have written authority to act for the consumer. You shall also provide the email address of the consumer you are representing so we can verify their identity, or provide documentation that you have power of attorney for the consumer pursuant to Probate Code sections 4000-4465. We will not be able to honor requests without sufficient documentation that you are authorized to represent the consumer or that you are registered with the Attorney General.

Requests made on behalf of a “Household”

If you would like to request personal information about your household, please follow the instructions available to make your request. We will need to verify the members of the household, and in some cases, if a request raises security concerns for any household member, we may not be able to honor the request.

California “Shine the Light” Law and California “Eraser” Law

Residents of the State of California may request a list of all third parties to which we have disclosed certain information during the preceding year for those third parties’ direct marketing purposes.

For all requests under the “Shine the Light” or “Eraser” Law, please contact us. We will accept requests to exercise these rights only through our contact form referenced above with the proper subject line and complete and accurate information.

Contacting Us

Should you have any suggestions, questions, or comments about Your California Rights, please email us at, by phone at 877-793-2203, or by mail at Whisker Labs, Inc., 12410 Milestone Center Drive, Ste 325, Germantown, MD 20876.